Terms of Service

Last updated: October 31, 2026

These Terms of Service ("Terms") govern your use of clientgravity.ai and the services provided by Client Gravity AI LLC ("Client Gravity," "we," "us"). By using our website or signing a service agreement with us, you agree to these Terms. If you sign a separate written service agreement, that agreement controls where it conflicts with these Terms.

1. Our services

Client Gravity provides AI-assisted outbound and inbound communication services, including text message outreach from dedicated phone lines, AI agents that qualify and schedule leads, data and list building, call and video agents, reporting, and related marketing and automation services, as described in your plan and service agreement ("Services").

2. Plans, term and renewal

• Minimum term. Every plan starts with a minimum term of three (3) months, beginning on the date your campaign first goes live.
• 6-month term. If you choose a 6-month term, you commit to six (6) months at the discounted monthly rate shown at signup.
• Renewal. After the minimum term ends, your plan renews month to month until either party cancels.
• Cancellation. After the minimum term, you may cancel with written notice to clientsuccess@clientgravityai.com at least 30 days before your next billing date. Cancellation during the minimum term does not end your obligation to pay the remaining months of that term.

3. Fees and payment

Fees are billed monthly in advance through our payment processor, Stripe. There is no setup fee unless your service agreement says otherwise. Payment is due before Services begin each month. Fees are non-refundable except where required by law or stated in your service agreement. We may pause Services if a payment fails and is not resolved within 7 days. Prices may change with 30 days' notice, effective after your current term.

4. Agreement before payment

New clients receive and sign a service agreement before any payment is collected. Your payment link is sent after the agreement is signed.

5. Your responsibilities

• Give us accurate information about your business, offers, service areas and ideal customers.
• Hold any licenses your business or offers require and keep your offers truthful and lawful.
• Respond to and follow up with leads we deliver within a reasonable time.
• Tell us promptly about any complaint, opt-out request or legal notice you receive related to our outreach.

6. Messaging compliance

We design and run campaigns to comply with applicable laws and carrier rules, including the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, CAN-SPAM, state telemarketing and mini-TCPA laws, and do-not-call requirements as they apply to each campaign. We honor opt-out requests promptly across all campaigns and maintain suppression lists. You agree not to ask us to send content that is false, misleading or unlawful, and to follow our guidance on regulated industries. See our SMS & Messaging Policy.

7. Data and lists

Lists we build for you are licensed to you for use in your campaigns with us and for following up with leads generated by those campaigns. You may not resell or redistribute our data. You own the leads, conversations and customer relationships generated for your business.

8. Our intellectual property

Our software, AI agents, scripts, prompts, workflows, phone infrastructure, methods and website content remain our property. Your plan gives you a limited, non-transferable right to use the Services during your term.

9. Results and our guarantees

Results described on our website, including deal sizes, revenue, reply rates and savings, reflect specific client experiences and are not typical or guaranteed. Outcomes depend on your market, offer, follow-up and many factors outside our control.

Minimum lead guarantee. On the Lead Gen plan we guarantee at least 15 interested leads, and on the AI Workforce plan at least 30 interested leads, in the first 30 days after your campaign’s first message is sent. An “interested lead” is a contact who replied affirmatively to your offer, for example by asking for a quote, a call, a visit or an offer; wrong numbers, opt-outs, unclear replies and “not now” replies do not count. The guarantee applies only while your campaign runs as agreed for the full 30 days, including the agreed audience and offer, without pauses or changes requested by you. If we fall short, we continue running your campaign at no additional charge until the minimum is reached. This is your sole remedy under this guarantee; it is not a refund. Enterprise minimums, if any, are set in your agreement. We do not guarantee booked appointments, sales or revenue.

Launch guarantee. Your campaign will begin sending within 48 hours after we receive everything we need from you (signed agreement, payment, offer details and any required approvals). If we miss this, your first two weeks of service are free.

10. Confidentiality

Each party will keep the other's non-public business information confidential and use it only to perform or receive the Services.

11. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or lost profits. Our total liability for any claim related to the Services is limited to the fees you paid us in the three (3) months before the claim arose.

12. Indemnification

You agree to defend and indemnify us against claims arising from your offers, your products or services, information you provide us, or your violation of these Terms or applicable law. We agree to defend and indemnify you against claims arising from our violation of applicable messaging laws in performing the Services.

13. Termination

Either party may terminate for material breach not cured within 15 days of written notice. We may suspend Services immediately if we believe continuing would violate law or carrier rules.

14. Governing law

These Terms are governed by the laws of the State of Texas. Any dispute will be resolved in the state or federal courts located in Travis County, Texas.

15. Changes

We may update these Terms from time to time. The "Last updated" date shows the latest version. Material changes take effect 30 days after we post them or notify you.

16. Contact

Email: clientsuccess@clientgravityai.com
Client Gravity AI LLC, Austin, Texas